Shipping

Every ERDA piece is made by hand with Grandma in Hawaiʻi and sent out in a wooden gift box. Here is how and when it gets to you.

Free US shipping

Every order ships free to anywhere in the United States. There is no minimum order.

Processing time

Pieces in standard sizes usually ship the next business day. Custom-sized bracelets are made to order and ship within 3–5 business days. Business days are Monday to Friday, excluding US public holidays.

Delivery time

Most US orders arrive within 7–14 days of ordering (about 1–2 weeks), including making and transit time. You'll see an estimated delivery date on each product page and at checkout.

Tracking

Every order is tracked. When your parcel leaves Hawaiʻi, we email you a tracking link. Please allow up to 48 hours for the first tracking update to appear.

International shipping

We also ship to Australia, Austria, Belgium, Canada, the Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates and the United Kingdom.

International shipping rates are calculated at checkout, with a choice of USPS or DHL Express. Delivery times depend on the carrier you choose and on customs, and your estimate is shown at checkout. Import duties and taxes may be charged by the destination country and are paid by the customer.

Gift-ready packaging

Every order arrives in a wooden gift box with a stone card and a polishing cloth. You can add a free handwritten gift note on the product page; it's written by hand on a card inside the box, and prices are left out.

Shipping address

Please check your address before placing your order. If you spot a mistake, email support@theerda.com as soon as possible. We can update the address before your order ships, but not once it's on its way.

Delayed, lost or damaged parcels

If your tracking hasn't moved for 7 days, or it shows delivered but you can't find your parcel, email us with your order number and we'll work with the carrier to find it. If your piece arrives damaged, email us within 7 days of delivery with a photo, and we'll replace or refund it and cover all shipping. See Returns & Resizing for details.

Weather, carrier delays and holidays can occasionally slow deliveries down. We'll always help you sort it out.

Questions

Write to us at support@theerda.com. Every message is read and answered by a person.